Shipping & Returns

We do accept exchanges, process refunds, or cancellations after an order is placed.  For more information about exchanges, refund and cancellations, please visite the dedicated page.

Postal charges will only be refunded if the item is damaged or faulty.

If you receive a defective item, please contact us at info@zilaya.net with details of the product and the defect. 

For more information, concerning return, exchange and refund, please go the dedicated page.

Shipping

In advance, we apologies: due to Covid-19, you may experience some delays in the delivery.

Normal estimated Delivery time is 2-10 business days *Domestic shipping*

Normal estimated Delivery time is 1-3 weeks *International shipping*

Customs fees may apply.

All sale/holiday items are subject to 1-3weeks